National Roadside Assist

Exclusively available through Harrier National’s Dealership network


National toll free number

Australia

1800 817 877

New Zealand

0800 717 877
Our Service

About Us


National Roadside Assist offers a nationwide emergency breakdown program with over 1700 service providers on our network, on call 24 hours, 7 days a week delivering quality road rescue services.

Reliable Service

With our reliable nationwide network NRA provides a high standard of fast, professional service. All service providers communicate via radio, satellite navigation or mobile phone ensuring NRA's ability to monitor progress of individual call outs, and log successful completion of each job.

Road map coverage

NRA's mapping program comprehensively covers Australia and New Zealand.

Speak to real people

Emergency assistance phone numbers call direct to the NRA's central control room, not to an answering service.

Free towing zone

An amazing free towing zone ensures that all breakdowns within that area are returned only to the issuing dealerships.

Roadside Response

Once a call for help is received, either at the customer's home or on the road, a mobile service is immediately dispatched to the scene to rectify, on the spot, the following roadside difficulties:

Flat Battery - Vehicle will be jump started at request of driver.

Flat Tyre - Vehicle roadworthy spare wheel will be fitted.

Out of fuel - Fuel transported to stranded vehicle (charges may apply based on level of coverage).

Locked / Lost keys - Vehicle access (maximum claim limit applies based on level of coverage).

Towing - Breakdown

If your vehicle breaks down, or is unable to be safely driven due to mechanical failure, we will transport you back to the dealership where you bought your car within the towing km limit, or to the nearest authorised service centre if during business hours.

If after hours, your vehicle may be transported home or held at towing company depot for transport to repairer the next business day.

Once the vehicle has been delivered to a place of repair, any further towing for the current breakdown will be at your expense.

If your vehicle breaks down due to mechanical failure and requires emergency towing, we will reimburse up to $200 per year for onward travel expenses incurred by the driver or passengers, if they are not able to travel with the tow truck (Platinum Plus cover). If your vehicle breaks down, and you are towing a caravan, boat or trailer (up to 3.5 tonnes), we will assist with transporting your caravan, boat or trailer home or to a secure location of your choice, within the 250km round trip limit (Platinum Plus cover).

General Exclusions

  1. Trucks, buses, vehicles used for hire or reward including, but not limited to taxis, limousines, chauffeured vehicles and rental/loan cars.
  2. Vehicles that require specialist or heavy equipment for removal, extraction from multi-storey or underground car parks, are bogged or are not within easy reach of a public road.
  3. Vehicles already at a repairer and vehicles which have been involved in an accident/collision or have sustained damage due to impact, malicious or criminal damage and/or flood damage.
  4. Heavy vehicles, trucks and equipment over 3.5t gross weight.
  5. Ferry/barge costs, freight costs, including tolls and sea crossings.
  6. National Roadside Assist will not be liable for increased/additional costs and expenses as a result of a breakdown in a remote location.
  7. Service may be refused for unregistered vehicles and vehicles that are not roadworthy or that have been modified from the manufacturer's specifications i.e. excessively lowered vehicles, modified for racing/4x4 tracks.
  8. Repeated/excessive call-outs due to driver related faults, aftermarket accessories, vehicle neglect or abuse, as reasonably determined by NRA or its contractors, including pre-existing faults and faults/breakdowns caused by a non-authorised repairer.
  9. NRA at its discretion may refuse service or suspend/cancel a driver's membership if they are deemed abusive, threatening or violent towards NRA staff or its contractors, or attempts to receive service by deception or has any excess owing for previous call-outs.
  10. In the event that a driver requests their vehicle be broken into, whether to recover keys/belongings, NRA or its contractors will not accept responsibility or liability for damage that may occur as a result.

Extras Coverage


(maximum claim limits apply based on the level of coverage)

Car Hire

In the event of a major mechanical failure we will assist with rental arrangements and costs to the value and limits of your plan coverage.

On submission of the account (Excludes fuel, km charges, administration charges, rental insurance/cover/excess reduction, one-way drop off/collection fees) together with a copy of the repair bill.

Accommodation

In the event of a major mechanical failure we will assist with emergency accommodation arrangements and costs.

On submission of the account (Excludes administration charges, rental insurance/cover/excess reduction, meals) together with a copy of the repair and accommodation bill, excluding meals.

Ambulance

In the event of an accident where the registered vehicle is involved, and the driver or passengers require the services of an ambulance as a result of that accident; we will assist with ambulance costs.

Free Medical and Legal Advice (Platinum Plus cover)

Free limited medical advice is available to the driver and/or passengers of the registered vehicle. Telephone legal advice is available 24 hours a day on matters arising from the use or ownership of the registered vehicle.

National Roadside Assist App


App view 1 Android Play Store Apple App Store

Terms & Conditions


  1. NRA reserves the right to withdraw service where use is excessive due to lack of regular maintenance or the failure to rectify any ongoing fault.

  2. Any roadside assistance services that you may require within the first 48 hours after registration will be at your own expense.

  3. The roadside assistance membership is valid for the vehicle, not just for the person who owns the car. This means that all family members will be covered for the unexpected, when they are driving the vehicle as well.

  1. National Roadside Assist contracts are not refundable.

  2. National Roadside Assist Pty Ltd reserves the right to amend its “Exclusions and Limitations” of policies without prior notice.

  3. An excess will apply to tows more than your coverage limits. Quotes for the excess can be provided upon request at the time of the call for assistance.

Let's Get In Touch!


Australia

1800 817 877

New Zealand

0800 717 877
© Copyright National Roadside Assist 2019